Shipping Policy

Shipping Policy

Thank you for shopping at Nexaluvor. Below you will find everything you need to know about how and when your order reaches you.

Delivery Area

We currently ship within Germany only. Unfortunately, we are not able to deliver to addresses outside Germany at this time, including Packstations abroad or international forwarding addresses.

Shipping Options

You can choose between two shipping options at checkout:

Free Standard Shipping
Cost: free of charge on every order
Delivery time: 4 to 5 business days

Insured Express Shipping
Cost: 2.95 EUR
Delivery time: 3 to 5 business days
Your parcel is insured for its full value during transport, so you are covered in the unlikely event of loss or damage on the way to you.

Business days are Monday to Friday, excluding public holidays in Germany. Delivery times are counted from the day after your order has been placed and payment has been confirmed.

Order Processing

We process orders on business days. Orders placed on weekends or public holidays will be processed on the next business day. As soon as your parcel leaves our warehouse, you will receive a shipping confirmation by email including a tracking number, so you can follow your delivery at any time.

Prices and VAT

All prices in our shop are in euros and include the statutory German value added tax. Since we only deliver within Germany, no customs duties or import fees apply.

Delivery Address

Please make sure your delivery address is complete and correct before completing your order. If you notice a mistake, contact us as quickly as possible at info@nexaluvor.com with your order number. We will try our best to correct it, but once your parcel has been handed over to the carrier, we can no longer guarantee changes.

Delays

In rare cases, deliveries can be delayed due to high parcel volumes, weather conditions or other circumstances beyond our control. If your order has not arrived within the stated delivery time, please get in touch with us and we will look into it right away.

Damaged or Missing Parcels

If your parcel arrives visibly damaged, please make a note of it with the delivery driver if possible and send us a short description and photos at info@nexaluvor.com. If your tracking shows your parcel as delivered but you have not received it, please check with neighbours or your local parcel shop first and then contact us. Your statutory rights remain unaffected in all cases.

Questions

If you have any questions about shipping, we are happy to help.
Email: info@nexaluvor.com
Phone: +49 1590 7985510